TERMS & CONDITIONS

Last Updated: September 2026

These Terms & Conditions govern your use of the Craig House Design Studio (“Craig House,“ “we,“ “us,“ or “our“) website and design services. By booking or purchasing a service from Craig House, you agree to these terms.

DESIGN SERVICES

Craig House provides interior design consultation, design concepts, product and finish selections, space-planning guidance, styling recommendations, and other design-related services as described in the service purchased by the client.

The exact scope and deliverables vary by service, Any work outside the purchased scope may require an additional fee or separate service.

VIRTUAL DESIGN SERVICES

Unless otherwise stated, Craig House services are provided virtually. Recommendations are based on the photographs, measurements, plans, project information, and other materials supplied by the client

Because Craig House may not physically visit or measure the space, the client is responsible for providing complete and accurate information.

MEASUREMENTS & SITE CONDITIONS

Clients are responsible for verifying all dimensions, existing conditions, and product fit before purchasing, ordering, fabricating, or installing any item.

Craig House is not responsible for errors resulting from inaccurate or incomplete measurements or information supplied by the client

For renovations or installations, final measurements and site conditions should be verified by the appropriate contractor, installer, fabricator, or other qualified professional before materials are ordered or work begins

PRODUCT & MATERAL SELECTIONS

Craig House may recommend furniture, lighting, finishes, fixtures, paint colors, decor, and other products or materials.

Product pricing, availability, dimensions, finishes, lead times, and specifications may change without notice, Clients are responsible for reviewing and confirming suitability before purchasing.

Unless specifically included in the purchased service, clients are responsible for placing orders, making payments to vendors, arranging delivery, inspecting purchases, and handling returns or exchanges.

COLOR & MATERIAL VARIATIONS

Colors, finishes, fabrics, stone, wood, tile, and other materials may appear differently in photographs, digital presentations, computer screens, and varying lighting conditions.

Whenever appropriate, clients should review physical samples before making final purchases or installation decisions.

REVISIONS

The number of revisions included depends on the service purchased. A revision means one consolidated round of requested changes submitted within the timeframe provided by Craig House.

Additional revisions, redesigns, or changes in project direction may require an additional fee.

PAYMENT, CANCELLATIONS & REFUNDS

Payment terms are provided at the time of booking or purchase.

Because Craig House reserves time and begins preparing for each project after booking, payments for design services may be non-refundable once work has begun.

Any cancellation or rescheduling terms specific to a service will be communicated during the booking process.

CONTRACTORS & THIRD-PARTY PROFESSIONALS

Craig House does not provide construction, engineering, architectural, electrical, plumbing, or other licensed trade services unless expressly stated in writing.

Contractors installers, builders, fabricators, vendors, and other third parties are independent from Craig House, Clients are responsible for selecting, hiring, communicating with, and paying these professionals unless otherwise agreed in writing.

Craig House is not responsible for the workmanship, scheduling, pricing, errors, omissions, delays, or actions of independent contractors, vendors, installers, or other third parties.

IMPLEMENTATION

Design recommendations represent Craig House’s professional design guidance based on the information available at the time of the project. The client retains responsibility for deciding whether to purchase, install, or implement any recommendation.

Any structural, electrical, plumbing, building-code, safety, or permitting questions should be reviewed by the appropriate licensed professional before implementation

INTELLECTUAL PROPERTY

Design concepts, mood boards, presentations, sourcing documents, layouts, written materials, and other original materials created by Craig House are provided for the client’s personal use for the project for which they were created.

They may not be copied, resold, reproduced for commercial purposes, or represented as the work of another designer without written permission from Craig House.

WEBSITE INFORMATION

We make reasonable efforts to keep information on this website accurate and current. However, service descriptions, pricing, availability, and other website information may be updated or changed from time to time.

LIMITATION OF LIABILITY

To the extent permitted by law, Craig House is not responsible for indirect, incidental, or consequential losses arising form the use of our website, design recommendations, third-party products, vendors, contractors, or implementation decisions.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

CHANGES TO THESE TERMS

Craig House may update these Terms & Conditions periodically. Changes will be reflected on this page with an updated revision date.

CONTACT

Questions regarding these Terms & Conditions may be submitted through the inquiry form on this website.